15:16, Monday 6th April 2026
Before making a booking with Siempreviva Aesthetics it is the patients responsibility to ensure these terms and conditions are read and fully understood. If we can help to clarify anything within these terms and conditions, please contact us at your earliest convenience. Once you have made your booking with Siempreviva Aesthetics and have agreed to Siempreviva Aesthetics terms and conditions and entered into a specific date contract. Your booking is also deemed as stated on receipt of confirmation email. You accept that the booking fee is taken to secure your appointment and our administration process has already started to set up your booking. The terms and conditions set out herein are a complete statement of the agreement between the patient and Siempreviva Aesthetics and supersede all discussions, correspondence and representations made prior to the date of booking.
1. Patient Data
1.1 In accordance with relevant legislation, you accept that all patient’s medical records will be kept for 10 years.
1.2 You accept that your personal details will be stored securely by SiemprevivaAesthetics.
1.3 In line with current legislation, you may view or request a copy of your medical records at any time following a request in writing. Our GPDR information request process must be followed in order to obtain any information from SiemprevivaAesthetics.
2. Reschedule, Refund & Cancellation Policy
2.1 You accept that you, the patient, is responsible for rescheduling any appointments at least 48 hours before the appointment date and time. This can be completed by finding your booking confirmation email and pressing ‘manage this reservation’. Once the appointment is within 48 hours, appointments can no longer be rescheduled under any circumstances.
2.2 Booking fees are only transferrable if rescheduled at least 72 hours prior to your appointment by following the above process.
2.3 All booking fees paid are non-refundable under any circumstances.
2.4 Once an appointment has been cancelled via our system, the booking fee for that appointment is non transferable.
2.5 You accept that any requests by the cardholder to the bank for a refund of fees will result in an automatic denial of the claim.
2.6 You accept that if you have failed to attend an appointment without notifying us prior to the appointment, we reserve the right to refuse future bookings with Siempreviva Aesthetics.
2.7 In the event a clinic is rearranged or cancelled by Siempreviva Aesthetics, Siempreviva Aesthetics will not reimburse expenses that may of incurred due to this.
3. Patient Responsibilities
3.1 You accept that the minimum age for all consultations and procedures is 18 and you confirm to be aged 18 or above. If you are unable to provide identification, we will refuse treatment and you will lose your booking fee.
3.2 You accept that patients are responsible for reading and understanding all consent forms, terms and conditions and relevant procedure information as well as being compliant with aftercare as advised. Patients must be fluent in written and spoken English
3.3 We will be professional and courteous towards you and expect the same in return. You accept that any abuse directed at staff members either in person or digitally will not be tolerated under any circumstances.
3.4 You accept that Siempreviva Aesthetics has the right to refuse medical treatment for any reason.
3.5 You accept that if you are more than 10 minutes late for your appointment, your appointment will be cancelled and you will lose your booking fee. Patients are responsible for planning the journey to our clinic taking into consideration traffic, acts of nature and other impacts which may cause delay. Once 10 minute has passed, we will not have enough time to safely complete the treatment therefore the appointment will be missed.
3.6 You accept that we do not allow those under 18 years of age into our clinic due to safety and security reasons. If you do attend your appointment with children, we will cancel your appointment and you will lose your booking fee.
3.7 You accept that we only allow the patient into our clinic, we do not allow any children, friends or family into our premises for safety and security reasons.
3.8 We cannot accept bookings made on behalf of someone else. We also can not transfer booking fees to another individual.
3.9 You accept that we cannot complete a treatment if you have complications from any previous treatments such as lumps, filler migration or over filling. Any complications such as these will need managing and correcting before we can complete the treatment. If you arrive at our clinic and we are unable to complete the treatment due to this, you accept that the booking fee is non transferable or refundable. If you have had treatment with a different clinic and are unsure, please message us or book a filler consultation before booking any treatments.
3.10 You accept that treatment results are not guaranteed for any service or treatment. Each patient is completely different, therefore will see a different result no matter what product, volume or service is used.
4. Complaints and feedback
4.1 Patient satisfaction is our number one priority. We take pride in delivering a first class experience to all our patients, offering unparalleled aftercare and support. If your experience with us did not meet expectations, we encourage you to submit feedback. We value your input and take any complaints seriously to help us continually improve our services.
